If you need to return an item, Kingston Express makes the process straightforward.
This guide explains when returns are allowed, how to request a return, and what happens next.

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Before You Start a Return #

Please note:

• Returns must follow the seller’s return policy
• Some items may be non-returnable
• Returns usually must be requested within a specific timeframe

📌 Always check the product’s return policy before starting.

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Step 1: Check If Your Order Is Eligible for Return #

1. Log in to your Kingston Express account
2. Go to My Account → Orders
3. Click View on the order

You may be eligible to return an item if:

• The item is damaged, defective, or incorrect
• An item is missing
• The seller accepts returns for that product

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Step 2: Do Not Use the Item #

Before requesting a return:

• Do not use the item
• Keep original packaging and labels
• Keep all accessories and receipts

📦 Used items may not qualify for return.

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Step 3: Contact the Seller to Request a Return #

Kingston Express is a multivendor marketplace, so returns are handled by individual sellers.

How to request a return: #

1. Open your order page
2. Scroll to the Seller / Store information
3. Click Contact Seller
4. Explain why you want to return the item
5. Include your order number

📝 Example message:

“Hello, I’d like to request a return for order #12345. The item arrived damaged. Please let me know the next steps. Thank you.”

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Step 4: Provide Photos or Details (If Requested) #

The seller may ask for:

• Photos of the item
• Photos of the packaging
• A brief explanation of the issue

📸 Clear photos help speed up approval.

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Step 5: Follow the Seller’s Return Instructions #

Once approved, the seller may:

• Provide a return address
• Arrange pickup
• Give special packaging instructions

🚚 Do not send items back unless instructed.

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Step 6: Return Shipping & Costs #

• Return shipping costs depend on the seller’s policy
• Some sellers may cover return shipping
• Others may deduct return costs from the refund

📌 Return shipping fees may be non-refundable.

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What Happens After the Item Is Returned #

After the seller receives the item:

• The return is inspected
• A refund, replacement, or exchange is processed
• You’ll receive a confirmation email

⏳ Refund processing times vary by payment method.

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For International Returns #

🌍 International returns may:

• Take longer to process
• Incur customs or shipping fees
• Require additional documentation

📌 Always confirm international return terms with the seller first.

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When to Contact Kingston Express Support #

Contact support if:

• The seller does not respond
• There is a dispute about eligibility
• You need help with the return process

📌 Include your order number and message history.

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Helpful Tips #

✔ Start the return as soon as possible
✔ Communicate clearly with the seller
✔ Keep tracking information if you ship the item
✔ Save emails and messages

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Final Tip #

Starting a return early and following seller instructions helps ensure a smooth and fast resolution. We’re here to help if you need support 💙